Privacy Policy
Last Updated: February 20, 2026
1. Introduction
This Privacy Policy explains how Pterodactyl Panel Hosting ('we', 'us', 'our' or 'Company') collects, uses, discloses, and otherwise handles your personal information when you use our website and services.
2. Information We Collect
We collect information you provide directly, such as when you create an account, make a purchase, or contact us. This includes your name, email address, payment information, and server configuration preferences. We also automatically collect certain information about your device and browsing activity.
3. How We Use Your Information
We use your information to provide and improve our services, process payments, send you updates and marketing communications, and comply with legal obligations. Your server data is never shared with third parties without your consent, except as required by law.
4. Data Security
We implement industry-standard security measures including SSL encryption, firewalls, and secure data centers to protect your information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Cookies and Tracking
We use cookies to enhance your experience on our website. These help us remember your preferences and understand how you use our service. You can control cookie settings through your browser, though this may limit some features.
6. Third-Party Services
We use third-party services for payment processing, analytics, and email delivery. These services have their own privacy policies. We ensure they meet our security and privacy standards before sharing any data.
7. Data Retention
We retain your data as long as your account is active or as needed to provide services. When you delete your account, we remove your data within 30 days, except where required by law. Backup data may take longer to delete.
8. User Rights
You have the right to access, correct, or delete your personal information. You can also opt-out of marketing communications at any time. Contact our support team to exercise these rights.
9. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. By using our service, you consent to such transfers. We ensure appropriate safeguards are in place.
10. Children's Privacy
Our services are not intended for children under 13 years old. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.
11. Policy Changes
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by posting a notice on our website. Your continued use of our service after changes constitutes acceptance.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@pterodactylpanel.com or through our support portal. We will respond to your inquiry within 30 days.
Your Privacy Matters to Us
We are committed to protecting your privacy and ensuring transparency in how we handle your data. If you have any concerns or questions about our privacy practices, please don't hesitate to contact us.
Contact Privacy TeamFor our complete terms of service, please visit our Terms of Service page.